I got a hold of Richard because our companies network was breached. We had very important information that belonged to our clients like; Drivers License, Social Security Numbers, and Bank Account information. The hackers attempted to file fake tax returns. We had an internal investigation happen and the FBI and IRS stepped in. Our boss was freaking out and I was tasked with finding a computer repair business that handled Forensics and Network Security. Let me tell you… Richard and his team are the best in town. I’m shocked people like Richard even exist! Reach out to them and they will definitely take care of you and all your computer needs.

They go the extra mile to make sure you’re satisfied!
My six-year-old Microsoft Surface Pro battery was not charging properly and would only work if plugged in. At first, I thought there might be a driver problem, but could not seem to isolate and correct the issue. When presented with the problem, Richard was skeptical that the problem was a software driver. After several attempts to update the software drivers and encountering the “Blue Screen of Death”, Richard’s team opened the computer and found several pieces of failed non-OEM hardware which was likely the result of a repair made by another computer repair shop three years ago. Undaunted by their findings, after getting my approval the technicians secured the replacement parts and got my computer working again. I couldn’t be happier with the end result.

There are not enough stars adequate enough to rate my experience with RNRPC Computer Repair. Before the Thanksgiving Holiday my son’s computer crashed. Fortunately we got in touch with Richard and he had us come in promptly. He explained his process of how during the diagnostics he would update through text message before proceeding with any repairs. After giving the go ahead the PC was repaired and we brought it home. After a mistake on our end another problem came up and the PC was crashing again. We contacted Richard and he had us bring it right back in (the day before Thanksgiving). Even being so busy and during a Holiday week the amount of accommodation Richard extended was tremendous and gracious. His professionalism is unmatched as well as his excellent communication and expertise. I highly recommend his services to anyone in need of any computer or device repairs. I am a local Realtor with Berkshire Hathaway Home Services in Indian Wells and I know I will only rely on his company for any future repairs.

I brought my custom-built gaming desktop to RNRPC the same day it suddenly failed to boot. Richard listened, quickly diagnosed an extremely rare firmware-update issue that prevented multiple components from powering up, and fixed it. Throughout the repair he was professional with excellent customer service, used methodical diagnostics that checked every hardware and software component, sent detailed progress reports, replied quickly to my questions, and gave clear, easy-to-understand advice—plus he’s a fellow gamer. Although I hope never to face another critical failure, RNRPC is where I’ll take my desktop, and I’ll consider them for future upgrades. Thank you, Richard!

My Alienware gaming laptop randomly crashed; Best Buy sent it to Dell, who couldn’t find the problem and said it was likely beyond saving or as costly as a new machine. Ready to sell it for parts, I tried RNRPC for a second opinion—and I’m so glad I did. They immediately dug in, explained it wouldn’t be simple but they’d pursue every avenue, kept me updated on methods and progress, sourced repair hardware even overseas, and consulted colleagues and computer professors. The repair took longer than I expected, but their commitment, clear communication, expertise, and “no fix, no fee” policy gave me peace of mind—and they ultimately found and fixed the issue. If you’ve got a tricky tech problem everyone else writes off, try RNRPC; they worked a miracle on my machine.